Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us in writing with the details. We will send you a letter of acknowledgement of your complaint by return. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Ombudsman service.